Returns & Exchanges

At myGemma, we want you to be completely satisfied with your luxury purchase. If you are not entirely happy, you may return your item in its original, unworn condition with all security tags attached within 14 days of delivery.

1

Initiate Your Return

Log into your account or visit our returns portal to request a Return Merchandise Authorization (RMA) number within the 14-day window.

2

Secure the Item

Carefully pack your item in its original luxury packaging, ensuring all certificates, boxes, and the security tag are included and intact.

3

Ship with Insurance

Affix the provided prepaid shipping label to your package and drop it off at an authorized carrier location; all returns are fully insured for your peace of mind.

4

Inspection and Refund

Once our experts verify the item's condition, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing